We're here to help! Get assistance with ShipMates.
We typically respond within 24-48 hours. For urgent safety concerns, please use the in-app reporting feature.
Download ShipMates from the App Store, create an account, complete your profile, and add your cruise details. You'll then be able to see and connect with other passengers on your cruise.
Yes! ShipMates is free to download and use. We may offer premium features in the future.
Tap on any user's profile and select "Report User." You can also block users directly from their profile. All reports are reviewed by our safety team.
Yes. Go to Profile → Account Settings → Delete Account. This will permanently remove all your data.
Make sure you've added your cruise details (ship name, sailing date, departure port). You'll only see passengers on the same cruise as you.
Check your inbox (and spam folder) for a verification email from ShipMates. Click the link to verify. You can request a new verification email from your Profile settings.